Senior Director Digital Advisory CEMEA Visa Consulting Analytics

Position Summary

The Visa Consulting Senior Director will drive the ambitious growth of VCA Digital service line in terms of product development and thought leadership especially around key topics like Generative AI Product Design Digital Acquisition (including performance enhancement) and ECommerce Optimization. He will also deliver subject matter expertise and consulting support to VISA key clients across the CEMEA region. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their digital strategy implement initiatives around their digital channels and in general capture the full potential from customers engaging on digital channels.

Principal Responsibilities and Key Results Area

• Collaborate with VCA colleagues, Visa account executives, and other Visa functions to cultivate and manage a pipeline of digital engagement opportunities with the largest CEMEA banks and merchants.
• Lead and / or serve as a subject matter expert on consulting engagements in the sphere of Strategy, Digital Strategy, Digital Acquisition (including performance enhancement), Digital Spending full potential, Digital Experience Design and Optimization (i.e. PXD), Generative AI including but not limited to the following.
• Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA key clients.
• Support and contribute to sales pitches.
• Lead or contribute to internal problem-solving sessions.
• Prepare for and participate in client discussions.
• Work closely with other VISA groups including Marketing Services, Issuing Solutions, Commercial, and Money Movement to ensure a seamless Consulting experience.
• Lead the development of the Digital Service with the objective of creating an End to End shop able to support Issuers and Merchants from strategy to implementation; a non-exhaustive list of activities will include :
• Development and codification of new products and / or set plays.
• Liaison with the VCA Solutions and VAS teams for the development of digital-related solutions.
• Development of thought leadership including writing papers.
• Liaison with other Visa global regions to facilitate the import and export of solutions and set plays.
• Support to the standardization of Digital products at a global level.
• Contribute to the development of the Digital service line plan at CEMEA level.
• Scaling the PXD offering in closer collaboration with other practice areas and leveraging the global expertise of VCA.
• Scaling the offering in the space of Generative AI.
• Launch and scale services to optimize eCommerce aimed at supporting merchant clients across multiple industries (e.g. airlines, hospitality, retail).
• Where appropriate, work with designated practice areas globally to incorporate best practice source analytical or other services and leverage global consulting solutions.
• Help the talent growth of the practice both in the hub and in the regions through the development of internal resources and the hiring of new talents he or she will potentially have to manage.
• Grow and manage a network of external vendors functional to the delivery of digital projects or to the development of new products.

Qualifications : Key Competencies :

A well-qualified candidate will have broad and deep expertise in Digital with primary focus but not limited to on digital strategy and transformation, digital acquisition, Customer experience design, knowledge of digital payments, GenAI, design thinking, and digital channels. Key elements to assess his or her candidacy will include expertise on the following topics :

Additional competencies will include :

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work : No

Employment Type : Full-time

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