Front Office Receptionist (Emirati Talent)

Job Responsibilities

• Register and process check-in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after check-in.
• Manage cashiering duties, including foreign exchange transactions, night audits, and settlement upon guest departure.
• Handle walk-in reservations and process call-in reservations when the reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to requests and inquiries.
• Resolve guest complaints and requests, liaising with relevant departments for immediate follow-up.
• Handle issuance of guest room key cards and ensure effective security control.
• Check and deliver messages, mail, and packages to guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as assigned.
• Understand hotel rate codes, packages, segmentation, discounts, and handling procedures.
• Handle safe deposit boxes according to policies and procedures.

Qualifications

Additional Information

Team and Environment :

Remote Work : No

Employment Type : Full-time

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