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Front Office Supervisor (W / M)

Front Office Supervisor (W / M)

The Vendom CompanyAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
منذ يوم 1
الوصف الوظيفي
  • To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
  • To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
  • To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
  • Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
  • To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
  • To develop a close and harmonious working relationship with all hotel departments.
  • Conduct daily shift briefings / meeting’s and pass on all information to team-members.
  • Coordinate reception work during the shift in an effective manner
  • To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences
  • To be available to work in all shifts including night shift
  • To carefully and safely drive the hotel buggy at all times

    • Profil

    Additional Information

    Relocate to remote area

    Company description

    Relax, unwind and embrace the enigmatic allure of the Empty Quarter at the newly rejuvenated, award-winning Qasr Al Sarab Desert Resort by Anantara. The resort is proud to present discerning guests with an array of sumptuous accommodation, delicious flavours, thrilling desert activities as well as a signature blend of indulgences, Arabian hospitality and contemporary charm.

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