Operations Director

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Duties & Responsibilities :

Operations & Facilities Management

• Monitor SLAs for the portfolio of assets, and ensure that they are aligned to service delivery, customer expectations, and expectations from suppliers / service partners in order to achieve quality service delivery, effective supplier relationship management, and profitability.
• Monitor service delivery performance and participate in the evaluation of suppliers’ performance for Sites in the assigned Regions to ensure the selection of appropriately qualified service providers / contractors at the optimum price in order to deliver the expected quality of service.
• Monitor resource utilization for Site Operations in the assigned Regions to ensure that the right number and talent is available for running operations (civil works, mechanical works, electrical works, landscaping, building inspections, etc.), accomplishing targets, improving customer satisfaction, and achieving business objectives.
• Monitor and control the execution of maintenance contracts, review the preventive and corrective maintenance programs, and supervise the implementation by employees or assigned contractor(s) through reviewing reports and spot-checking as appropriate to ensure the provision of quality maintenance works to the assets / facilities (including maintenance to BMS, chillers, generators, HVAC, IT, etc.).
• Monitor the process of quotation requests, and the preparation of Purchase Orders and Vendor Contracts, approve same, and ensure that the purchasing process is optimized to guarantee the provision of products / services to the company / customer on time and avoid any operational delays.
• Ensure that the Annual Leave Planer is completed to have a holistic view on forecasted leaves and employees’ availabilities throughout the year so as to guarantee that the appropriate resourcing is done and that business operations do not get interrupted.

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Note : This description focuses on the core responsibilities and qualifications for the role and excludes boilerplate recruitment content and unrelated postings.

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