Front Office Supervisor

Job Details :

Job Location : Dubai, UAE

Industry : Hotel / Resort / Lodging

Function : Receptionist / Front Desk

Gender : Any

Candidate Nationality : Any

Candidate Current Location : Any

Job Type : Full Time

Position Overview :

As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience.

What You ll Do :

• Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff
• Create and manage weekly rosters, attendance tracking, and leave calendars
• Coordinate room assignments and verify guest details and payment methods
• Oversee night shift duties including system audits and daily date rollovers
• Lead daily team briefings and service improvement sessions
• Collaborate closely with Housekeeping and other departments for operational efficiency
• Handle special room requests, inspect VIP rooms, and manage guest preferences
• Address guest concerns with professionalism and ensure prompt resolution
• Maintain updated guest documentation and reservation accuracy in Opera PMS

Ideal Profile :

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