FRONT OFFICE SUPERVISOR

Overview

Be the heart of Mama Shelter Dubai! As our Front Office Supervisor , you’ll be the first smile our guests see and the friendly voice they hear. Let’s make every arrival and departure a moment to remember!

Our mission is to bring little moments of happiness to people. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion : Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Responsibilities

• Lead with Heart : You guide and coach the Reception Gang so every shift runs smoother than a fresh latte pour.
• Shift Maestro : You prepare, delegate, and keep the rhythm of the day flowing—welcomes, check-ins, check-outs, and everything in between.
• Guest Happiness Hero : Whether it’s a quick request or a tricky situation, you solve it with charm and creativity, leaving every guest smiling.
• Front Desk Flair : From check-ins to key cards, from payments to smiles—you handle it all with charm and precision.
• Keep it Spotless : You ensure the lobby shines, the desk is stocked, and every detail is in its place—because first impressions matter.
• City Insider : You know Dubai’s secrets—from shawarma stalls to rooftop sunsets—and love sharing them with curious guests.
• Safety Guardian : Guests and Gang are in safe hands with you—you know the drill on security and emergencies.
• Communication Pro : You pass on all the right info at the end of your shift, keeping the flow between teams seamless.
• Hands-On Spirit : You don’t just supervise—you jump in. From welcoming guests to solving tech hiccups, you show the Gang how it’s done.
• Guest Experience Obsessed : You live for 100% guest happiness, making sure every detail feels perfectly Mama.
• Mama’s Vibes Keeper : You set the tone—positive, welcoming, and a little playful—so both guests and the Gang feel the magic of Mama.

Qualifications

MADE FOR YOU? ONLY IF…

Additional Information

YOUR LITTLE EXTRAS :

If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you! Let’s make every meal a masterpiece and every shift unforgettable.

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