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Account Manager- Third Party Sales Channels

Account Manager- Third Party Sales Channels

First Abu Dhabi BankAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

Account Manager - Third Party Sales Channels

  • Full-time
  • Sub Division : Personal Banking - Digital
  • Division : Personal, Wealth & Business Banking

JOB PURPOSE :

  • Achieve growth and sales targets by managing Relationship Managers & third-party sales teams (Dubai).
  • Oversee and guide third-party sales teams to meet personal loan & credit card targets, maintaining a customer-centric approach.
  • Monitor performance, ensuring all sales efforts align with FAB standards and regulations.

    • ACCOUNTABILITIES :

    Core Responsibilities

  • Conduct regular team meetings to discuss sales progress and share best practices, including one-on-one meetings with Relationship Managers for performance and development.
  • Oversee and guide the performance of channel partners selling loans and cards, set sales targets, and monitor progress. Regularly review sales reports to identify trends and areas for improvement.
  • Lead and manage Relationship Managers to achieve sales targets for loans, cards, and other financial products. Develop, coach, and mentor team members to enhance skills and performance, fostering a high-performing team culture.
  • Ensure team compliance with FAB policies, standards, and regulatory requirements, and that they are well-trained on products, policies, and selling techniques.
  • Collaborate with Credit, Product, Policy, and Contact Centre teams to align sales strategies and gather feedback for product development.
  • Support the team by resolving disputes, technical issues, and service-related matters to maximize performance.
  • Provide management with regular reports on channel performance, risks, and opportunities for improvement.
  • Inspire and motivate team members by setting clear goals, providing feedback, and fostering a results-driven culture.
  • Manage conflicts and challenges effectively, organize and supervise team activities, and ensure work aligns with SOP guidelines.
  • Develop operational guidelines, provide feedback and coaching, and identify opportunities for process improvements.
  • Ensure adherence to SOPs, policies, codes of conduct, and service standards, taking disciplinary actions when necessary.
  • Deliver high-quality customer service through channel partners, resolve complaints promptly, and work to improve customer satisfaction.

    • Minimum Qualifications :

  • Bachelor’s Degree in Business Administration, Finance, Banking, or related field.
  • At least 5 years of experience in consumer banking and managerial roles.
  • Good product knowledge and understanding of banking industry trends and market pricing.

    • #J-18808-Ljbffr

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