IT Operations Associate Dubai https : / / www.alixpartners.com / careers / 6340665003 / it-operations-ass[...]

Corporate Services - Information Technology - Experienced Professional

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person (at client site or AlixPartners office) and remote working. Travel is part of this position, but the frequency may vary based on client, team, and individual circumstances.

What you’ll do

• Provide onsite and remote engineering and support for Client Technology Operations & Data Services, including managing the servers, storage, systems monitoring, data replication, as well as the specialized software applications for AlixPartners business units. May set up, install, and upgrade hardware, software, and peripheral equipment.
• Participate in the design, configuration, build, implementation, and maintenance of computer servers, operating systems, related hardware and peripherals, and specific application software. Analyze current server and related system architectures to design and implement improvements for increased functionality, reliability, and performance.
• Maintain the integrity of the servers, applications, and databases upon which the business unit relies for uninterrupted business operations.
• Design, configure, build, and maintain computer servers and specific software applications and services.
• Analyze server and application architecture and configurations, as well as the SAN / Storage solution, and reconfigures systems and data for optimal performance.
• Run and monitor performance queries; design and implement testing routines to identify and resolve (de-bug) conflicts and potential operating malfunctions, using the enterprise monitoring solution and other utilities.
• Troubleshoot and resolve malfunctions with systems, operating platform / database interfaces, servers, configurations, and related equipment; escalate to other technology support resources as needed.
• Schedule, communicate, perform, and monitor regular and ad-hoc systems maintenance activities within the defined policies and processes.
• Confer with the team and other AlixPartners IT resources to identify business unit needs, and with consultants and vendors regarding systems maintenance and upgrades / enhancements.
• Estimate time and resources needed for projects and participate in the development of project schedules.
• Administer systems security and assign appropriate access privileges to end-users.
• Participate in the creation (or modification) of documentation activities related to system design, configuration, operation, and support policies and procedures.
• Resolve operational problems within the defined schedules and service level agreements.
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

What you’ll need

The firm offers market-leading benefits that provide flexible options to support our employee’s needs including health benefits to help prioritize their physical and emotional well-being, time-off policies to help recharge and financial / retirement benefits that offer income protection and support long-term planning.

The benefit type and level differ per location.

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