Guest Service Agent

The Guest Service Agent isresponsible for providing exceptional service to guests, ensuring a pleasantand memorable experience at Emirates Park Zoo & Resort. This role involveswelcoming guests, handling requests, resolving concerns, and offering assistancein various aspects of the guest experience, including reservations,check-in / check-out processes, and general inquiries .

Duties & Responsibilities :

• Guest Reception and Assistance : Greet and interact with guests in a professional, friendly,and courteous manner. Provide information on services, amenities, and resortfacilities.
• Check-in / Check-out : Facilitate the smooth check-in and check-out process, ensuring accurateguest data entry, billing, and timely assistance with any requests.
• Reservation Management : Assist with the management of guest reservations, includingmaking new bookings, modifying existing reservations, and confirmingreservations as necessary.
• Guest Requests & Inquiries : Handle guest inquiries, concerns, and special requests(e.g., transportation, dining reservations, special accommodation) efficientlyand professionally.
• Problem Resolution : Address guest complaints or concerns promptly, finding effectivesolutions while maintaining a positive guest experience.
• Communication with Departments : Liaise with housekeeping, maintenance, security, and otherdepartments to ensure timely responses to guest needs and requests.
• Provide Information : Offer local area information and assist with recommending activities,dining options, and events both within the zoo & resort and in thesurrounding area.
• Guest Experience Monitoring : Ensure that guest interactions and experiences areconsistently positive and maintain a high level of guest satisfaction.
• Administrative Support : Perform light administrative duties, including managingguest files, updating databases, and maintaining the front desk area.
• Safety and Security : Ensure guests are aware of safety protocols and emergency procedures.Maintain confidentiality of guest information and ensure the security of thefront desk area.

Requirements

Qualifications :

Benefits

Accommodation : Provided.

Duty Meal : Provided.

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