Delivery Manager

Overview

We are looking for an experienced Delivery Manager to oversee the delivery of a next-generation guest experience platform. This role is central to ensuring the successful rollout of contact centre solutions, self-service channels, and omnichannel engagement platforms, delivering measurable value across guest-facing and enterprise systems.

The Delivery Manager will coordinate across business and technology teams, vendors, and system integrators to ensure programs are executed on time, within budget, and to the highest quality standards. This position is ideal for someone with strong delivery management expertise who thrives in a fast-paced, agile environment.

Key Responsibilities

• Drive end-to-end delivery of digital and IT programs, ensuring timely and cost-effective outcomes.
• Oversee integration of omnichannel platforms including contact centres, chatbots, self-service, and automation channels.
• Ensure seamless interoperability with enterprise systems such as CRM, Loyalty, Operations, and Ecommerce.
• Apply agile and hybrid delivery frameworks, including backlog prioritization, sprint / release planning, and stakeholder reporting.
• Manage vendors and system integrators to ensure delivery accountability and excellence.
• Provide regular progress updates, risk assessments, and quality reviews to stakeholders.
• Support the roadmap for guest engagement platforms, balancing automation with exceptional human interaction.

Requirements

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