Rooms Controller - Front Office

Company Description

Anantara is a luxury hospitality brand for modern travelers, connecting guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in some of the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara offers journeys rich in discovery.

Job Description

• Assign rooms according to guest requests and preferences.
• Pre-register designated guests.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room changes or check-out modifications when possible.
• Coordinate room moves and communicate with the amenity coordinator and CID team.
• Communicate status updates to relevant team members.
• Confirm reservations and cancellations.
• Review out-of-order and out-of-service rooms daily.
• Generate engineering reports to follow up on out-of-service rooms.
• Coordinate with the engineering team to assign rooms for preventive maintenance.
• Follow up on queue rooms and ensure procedures for placing rooms on queue are followed.
• Allocate showrooms for day use.
• File guest paperwork or documentation.
• Set up and process all guest check-ins and check-outs.
• Perform duplicate reservation checks and block rooms as needed.
• Run daily reports.
• Receive, record, and relay messages accurately and legibly.
• Follow all company policies and procedures.
• Maintain confidentiality of proprietary information and protect company assets.
• Anticipate and address guests’ service needs.
• Answer telephones with appropriate etiquette.
• Coordinate tasks with other departments.
• Perform other reasonable job duties as requested.
• Implement proper action plans when the hotel is overbooked.

Qualifications

Additional Information

Relocation to a remote area may be required.

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