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Duty Manager

Duty Manager

AccorHotelAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي
  • Manage and supervise all tasks of his / her staff to ensure guests receive prompt cordial attention and personal recognition
  • Assist the Room Divison Manager in all aspects of his / her duties
  • Ensure repeat guests and other VIPs receive special attention and recognition
  • Control room availability room types accuracy of room count and rate categories
  • Maximize occupancy revenue & average rate while maintaining high service standards
  • Liaise with Housekeeping Department to ensure room image is maintained and the Room Ready on Arrival policy is adhered to
  • Liaise closely with Housekeepingto ensure special guest needs amenities and other roomrelated requests are met
  • Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
  • Know system recovery procedures
  • Interpret computer reports and compile relevant statistics for front office
  • Approve upgrades and special amenities in absence of manager
  • Maintain interdepartmental relationships to ensure seamless customer service
  • Inspect frequently for cleanliness and orderliness of the lobby reception and cashiers desk and on a random basis VIP rooms prior to arrival
  • Prepare efficient work and vacation schedule for Front Office Staff taking into consideration project occupancy and forecasts and any large group movements
  • Maintain appropriate staff standards of conduct dress hygiene uniforms appearance
  • Work with Finance in the preparation and management of the departments budget
  • Adhere to OH&S policies and procedures and ensure all direct reports do the same
  • Qualifications : PERSONAL ATTRIBUTES

    • Degree from School for Tourism & Hotel Management
    • Good organisational skills
    • Good level of engagement with residents
    • Ability to manage a multicultural workforce
    • Excellent leadership & communication skills
    • Display high levels of integrity dedication and support for continuous improvement
    • Flexible management style to meet the challenges of a changing work environment
    • Good knowledge of the entire Front Office Operations
    • Must be a selfstarter coach & mentor who can motivate the Team to perform their best
    • Knowledge of Opera Property Management System preferred
    • Remote Work : No

      Employment Type : Fulltime

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