Principal Architect- Customer Journeys

Overview

Join to apply for the Principal Architect- Customer Journeys role at First Abu Dhabi Bank (FAB).

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

Responsibilities

• Architect end-to-end customer journeys that deliver measurable business and experience outcomes, aligned with strategic capabilities and value streams.
• Act as the key integrator of customer-centric design and enterprise architecture, driving alignment between customer experience (CX), business goals, and enabling technologies.
• Orchestrate cross-functional collaboration to embed capability-based design into customer journeys and digital channels.
• Serve as a strategic partner in journey modernization programs, applying a structured business architecture lens to improve agility, personalization, and service quality.
• Maintain traceability from journey design to business value and enterprise objectives.
• Embed technical architecture principles including cloud-native design (AWS, Azure), event-driven and asynchronous processing, and serverless computing into journey platforms.
• Ensure alignment with modern system architecture and value stream optimization across customer engagement layers.

Role specific responsibilities

General functional responsibilities

Qualifications

Core competencies required

Seniority level

Employment type

Job function

Industries

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