Onboarding Solutions Architect

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Optimizely is focused on unlocking the boundless potential of our clients and employees. We are a category leader in Digital Experience Platform (DXP) and have the pleasure of serving over 9,000 brands, from global organizations such as Visa, Sky, Yamaha, and Wall Street Journal to tech innovators like Atlassian DocuSign, FitBit, and Zillow. Optimizely fosters an inclusive and diverse culture with a global team of 1500+ people spread across the US, Europe, Dubai, Australia, Singapore, Bangladesh, and Vietnam. Our unique work environment focuses on flexibility, trust, teamwork, diversity, and moving fast. We genuinely believe that our people make all the difference, and once we find the best talent, we go out of our way to nurture them.

If you are looking to work on the next generation of digital technologies in a fast-paced and growing environment with industry leaders, Optimizely is the place for you!

Onboarding Solutions Architects at Optimizely are key members of the broader Customer Success organization.

As part of Optimizely’s Customer Success team, the Onboarding Solutions Architect ensures the successful technical deployment of our products. You’ll work closely with customers, partners, and internal teams to guide implementations, troubleshoot issues, and drive product adoption—primarily focusing on our Optimization suite (Web & Feature Experimentation, Personalization, Analytics, and SaaS CMS). Additionally, as time permits, this role would also assist our Value & Adoption team in region with Utilization Maturity Assessments and general advisory for our customer base.

Job Responsibilities

• Lead technical onboarding and delivery of Optimizely products.
• Conduct discovery sessions, guide implementations, and provide technical consultancy.
• Deliver training and workshops (remote / in-person).
• Collaborate with Engagement Managers, Strategy Consultants, and Product teams.
• Maintain internal documentation and support high-risk accounts.
• Contribute to customer maturity assessments and advisory initiatives.
• Deliver white glove customer experiences by consulting directly with high-risk accounts to assess their product usage and pain points.
• Provide strategic guidance to support the adoption of our products and full value realization to help customers achieve the full potential of their Optimizely solutions.
• Support a unified customer experience by collaborating with the Product, Customer Success, Onboarding and Professional Services teams to drive outcome-focused value to our customers and increase renewal rates.
• Web Experimentation : Review tech stack, guide snippet implementation, build initial experiments, support integrations, and promote adoption.
• Feature Experimentation : Design scalable applications, review customer deployment code, build PoCs, and support sales and product feedback.
• Optimizely Analytics : Assist with onboarding, data modeling, and training.
• SaaS CMS : Advise on content management best practices and content delivery through GraphQL usage based on customer framework of choice.

Knowledge and Experience

Education

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