Head of Operations

Overview

Candela is building a new standard in private education - delivering premium support to families and students across the globe. As Head of Operations, you’ll own end-to-end commercial growth, manage global service delivery, and build the operating system that allows us to scale. This is a high-autonomy, high-accountability role with significant responsibility but tremendous upside.

This is a key leadership position with significant responsibility, rapid exposure, and direct access to the founders. It’s an opportunity to grow with the business, share in the upside, and leave your mark on a fast-moving company.

Responsibilities

• Partner Acquisition & Account Management
• Own the full commercial pipeline : lead generation → pitch → close → onboard
• Negotiate partnership agreements and activate partner channels
• Manage all partnerships (with white-glove service); upsell and expand accounts
• Lead discovery & scoping calls with prospective clients
• Operational Excellence & Automation
• Build and optimise workflows, iterate SOPs
• Deploy CRM, BI, and AI tooling to automate operations and measure KPIs
• Run weekly operations reviews and deliver margin, utilisation, and service metrics
• Own all invoicing and financial reconciliation
• Tutor / Mentor / Advisor Management
• Lead end-to-end recruitment, onboarding and performance tracking of tutors
• Coordinate capacity planning in collaboration with Education Manager
• Client Escalation & Quality
• Lead dispute resolution and ensure rapid service recovery
• Analyse root causes, extract insights, and feed into process improvements

Qualifications

Non-negotiables :

Ideal Candidate Profile :

Benefits

Compensation

Competitive base salary supplemented by a substantial performance bonus. The compensation model is weighted heavily toward results - ideal for candidates confident in delivering strong outcomes and client satisfaction.

Total earnings up to £120,000+, based on delivery and results.

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