Head Of Fund Administration

In this role, you will lead and oversee all aspects of client relationships and the delivery of fund administration services to a diverse client base. The role involves leading and overseeing client integration, conversions, and strategic projects. Working closely with the commercial team and stakeholders across the organization, you will contribute to the ongoing development, refinement, implementation of, and adherence to best practice controls and processes in line with IQ-EQ's mission, culture, and values.

This is a key role in client relationships and requires significant interaction at a senior level (CFO, Director of Finance, Head of Investor Relations), acting as the main contact and escalation point for high-profile engagements.

Responsibilities :

• Maintain and enhance client relationships by monitoring and developing service level agreements, providing comprehensive service and product offerings.
• Leverage existing client relationships to secure new business and promote IQ-EQ's products and services.
• Facilitate presentations to existing and prospective clients, including system demonstrations, in partnership with other stakeholders.
• Identify new growth opportunities by understanding industry and regulatory environments, and being attentive to industry changes and business trends.
• Visit clients regularly to evaluate service quality and understand client priorities.
• Oversee the resolution of complex client issues in collaboration with internal departments.
• Ensure continuous risk assessment of current and potential funds under administration.
• Identify issues and concerns, and recommend company-wide solutions for high-risk projects.
• Manage operational risk through monthly reporting on status and key issues to external clients and the executive management team.

Qualifications :

Additional Information :

Sustainability is central to our strategy and operations. We prioritize building long-term relationships with stakeholders and reducing our environmental impact. We are committed to fostering an inclusive, equitable, and diverse culture, supported by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programs, including PowerU and MyCampus, support employee growth. Our hybrid working model offers flexibility while maintaining connectivity. We aim to empower our 5,800 employees across 25 countries, representing 94 nationalities, to reach their potential. Through IQ-EQ Launchpad, we support women managers launching their first funds, contributing to gender balance in private equity and venture capital sectors.

We are dedicated to growing client relationships and supporting their objectives, believing that client success directly contributes to our own.

Remote Work : No

Employment Type : Full-time

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