Service Director - Securities Services and Client Relationship

Service Director - Securities Services and Client Relationship

What You ll Do

• Manage day-to-day operational relationships with a portfolio of institutional custody clients, ensuring top-tier service and retention
• Build a deep understanding of client structures, operational needs, and market dynamics to offer customized solutions
• Lead enquiry resolution, process improvements, and service automation to enhance efficiency and client satisfaction
• Maintain service plans, client profiles, and conduct structured client calls to proactively address service gaps
• Support new client acquisition by contributing to proposals, presentations, onboarding plans, and implementation roadmaps
• Collaborate with the Head of Client Management to track and convert sales pipeline deals
• Work cross-functionally with operations, onboarding, legal, and compliance teams to ensure seamless delivery
• Stay informed on regulatory changes and securities services trends across GCC and global markets

Candidate Requirements

Why Join FAB

About the Company

First Abu Dhabi Bank (FAB) is the UAE s largest bank and a trusted global financial institution. With a presence across key international markets, FAB offers a broad portfolio of services, including custody, fund administration, investment, and private banking. The Securities Services division plays a vital role in supporting institutional clients with best-in-class asset servicing, operations, and governance. At FAB, we empower professionals to lead with purpose, integrity, and innovation.

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