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Food and Beverage Captain

Food and Beverage Captain

AccorHotelDubai, Dubai, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي
  • Supervising and coordinating the activities of the F&B service staff ensuring that service standards are met and maintained.
  • Welcoming and seating guests taking their orders and providing recommendations on menu items.
  • Overseeing the service flow ensuring timely and efficient delivery of food and beverages to guests.
  • Handling guest inquiries complaints and special requests in a professional and efficient manner.
  • Monitoring and ensuring the cleanliness and organization of the dining area bar and service stations.
  • Assisting in training and motivating staff to provide exceptional service and uphold the restaurants standards.
  • Collaborating with the kitchen staff to ensure smooth communication and coordination between frontofhouse and backofhouse operations.
  • Handling cash and credit card transactions as well as managing guest checks and billing processes.
  • Conducting preshift meetings to communicate information about menu specials reservations and special events.
  • Monitoring inventory levels of food beverages and supplies and communicating any replenishment needs to management.
  • Assisting with scheduling and staffing decisions to ensure adequate coverage during peak business hours.
  • Participating in menu planning and development providing feedback on current offerings and potential new items.
  • Collaborating with the restaurant management team to implement promotions special events and marketing initiatives.
  • Developing and maintaining relationships with regular guests providing personalized service and anticipating their needs.
  • Assisting with the training and development of new and existing staff members focusing on enhancing service skills and product knowledge.
  • Conducting performance evaluations and providing feedback to staff members to support their professional growth and development.
  • Ensuring compliance with health and safety regulations sanitation standards and company policies and procedures.
  • Handling any other duties as assigned by the restaurant manager or other members of the management team.
  • Qualifications :

    • Previous experience in a similar role in a fine dining restaurant or upscale hotel establishment.
    • Strong leadership and supervisory skills with the ability to motivate and train staff effectively.
    • Excellent communication and interpersonal skills with a focus on providing exceptional customer service.
    • Extensive knowledge of food and beverage offerings including menu items ingredients and preparation methods.
    • Ability to work in a fastpaced environment and handle highstress situations with composure.
    • Proficiency in handling cash transactions and using pointofsale systems.
    • Flexibility in work schedule including evenings weekends and holidays.
    • A high school diploma or equivalent is typically required with additional certification or training in hospitality management or a related field being beneficial.
    • Additional Information :

      Your team and working environment :

      Diverse young and vibrant team

      Our commitment to Diversity & Inclusion :

      We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

      Remote Work : No

      Employment Type : Fulltime

      #J-18808-Ljbffr

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