Director- Escrow Product Management - Abu Dhabi

JOB PURPOSE :

The Director of Escrow Product is responsible for leading the development and management of our escrow product offerings. This role ensures the delivery of innovative, secure, and efficient escrow solutions that meet market demands and regulatory requirements. The Director will collaborate with cross-functional teams, analyze market trends, and prioritize customer needs to enhance the product portfolio and drive business growth.

ACCOUNTABILITIES :

• Lead the end-to-end product development lifecycle from ideation to launch.
• Ensure timely delivery of high-quality escrow products that meet customer needs and regulatory standards.
• Conduct market research to identify trends, customer preferences, and the competitive landscape.
• Use insights to inform product development and positioning.
• Collaborate with sales, marketing, technology, and operations teams for cohesive product development and implementation.
• Build strong relationships with internal and external stakeholders.
• Gather and analyze customer feedback for continuous improvement.
• Ensure exceptional customer experience and satisfaction.
• Track and report on key product performance metrics.
• Use data-driven insights to optimize product success.
• Align product development with business goals.
• Develop business requirements for technical development, operations, payments, and other departments to support product development and enhancements.
• Manage product rollout regionally and globally for all escrow propositions.
• Handle risk assessment activities and reports.
• Maintain regulatory and legal compliance of all escrow products.
• Attend client meetings with CM Advisory / Coverage RMs and analyze project revenue details.
• Reassess FTP benefits from GT and determine applicable interest payable to developers.
• Update the standard tariff structure of Escrow Management periodically.
• Liaise with regulators regarding escrow laws and regulations.
• Vet commercial escrow agreements, open escrow accounts, and ensure payment requests comply with terms.
• Coordinate with payment teams for transactions and account closures.
• Collaborate with various internal teams and stakeholders during implementation.
• Review client agreements, service standards, and quality to meet and exceed client expectations.

Qualifications : Knowledge :

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Additional Information :

Remote Work : No

Employment Type : Full-time

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