Security Engineer - Fortinet

Help AG is looking for a dynamic and innovative Security Engineer with hands-on experience in administering and maintaining Fortinet and Infoblox solutions. The ideal candidate will be responsible for managing firewall, authentication, PAM, and DDI infrastructure across both IT and OT environments, ensuring robust and secure network operations.

Responsibilities

• Administer and maintain Fortinet firewalls, FortiManager, and FortiAnalyzer for IT and OT networks.
• Administer and maintain IP address management and DNS / DHCP services using Infoblox DDI.
• Implement and manage AAA solutions with a preference for FortiAuthenticator.
• Deploy and support privileged access management using FortiPAM.
• Troubleshoot and resolve complex network and security issues and incidents.
• Work on LLD, HLD, and project documents.
• Maintain continuous communication with the customer on tickets, health checks, projects, and other technical work.
• Work as a resident engineer at the customer site based on business requirements.
• Use tools (ticket system, time tracking) properly and document tickets accurately.
• Follow up on escalations to meet SLA requirements.
• Prioritize customer satisfaction, professionalism, accuracy, and high-quality work.
• Keep the ticket system up to date to meet SLA requirements.
• Interact and communicate with vendor support organizations and engineers.
• This position may require travel to multiple locations for installing Fortinet solutions.

Qualifications and Skills

Benefits

About Us

Help AG is the cybersecurity arm of e& (formerly Etisalat Digital), providing strategic consultancy and tailored security solutions across the Middle East. Established in 2004, it was acquired by e& in 2020, strengthening its regional presence. Help AG remains vendor-agnostic and trusted as a leading IT security advisor, offering top technology solutions and expert services to enhance cybersecurity defenses.

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