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Senior Executive - Ecommerce
Rivoli GroupDubai, Dubai, United Arab Emiratesمنذ أكثر من 30 يومًا
الوصف الوظيفيManaging E-commerce customer inquiries, ensuring prompt and effective resolutions Addressing order-related issues, refunds, exchanges, and complaints professionally Working with internal teams to enhance the online shopping experience and reduce friction points Generating daily, weekly, and monthly reports on E-commerce sales, order trends, and operational metrics Analyzing customer service trends, identifying areas for process improvement Supporting the Digital Team with insights to enhance platform performance Minimum 5 to 7 years of experience in E-commerce operations, order management, or customer service Highly organized, detail-oriented, and proactive Strong coordination and problem-solving skills Proficiency in Microsoft Office (Excel & PowerPoint) Experience using Navision or similar order management systems Ability to work across teams to improve operational efficiency Strong analytical skills to track and improve E-commerce performance
The Senior Executive, E-Commerce, will oversee order management, customer service, and reporting for RivoliShop.com, ensuring seamless e-commerce operations across UAE, Qatar, Oman, and Bahrain markets. This role requires strong coordination skills, a customer-centric approach, and a data-driven mindset to optimize the e-commerce experience.
Job Description
Order Management :
- Overseeing daily E-Commerce order processing, ensuring timely fulfillment - next day delivery (with no exceptions)
- Processing orders through Navision, coordinating with Brands and the Warehouse teams for stock allocation
- Verifying successful transactions via Network International, addressing any payment-related issues
- Collaborating with Brand Coordinators and Warehouse teams to ensure on-time stock transfers and deliveries
- Liaising with logistics partners to resolve delivery-related issues efficiently
- Managing a team of in-house E-Commerce messengers and working with other head office staff responsible for E-commerce operations
Customer Service & Support :
Reporting & Analysis :
Profile
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Ecommerce Executive • Dubai, Dubai, United Arab Emirates
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