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Overview
We are hiring Senior Manager / Director - Operations to lead and optimize end-to-end e-commerce operations for our online retail platform.
This is a strategic leadership role focused on enhancing customer experience, streamlining fulfillment, managing supply chain performance, and driving operational excellence across all touchpoints.
Key Responsibilities
- Design and implement SOPs to streamline order fulfillment, warehousing, and last-mile delivery.
- Own the full order lifecycle — from placement to on-time delivery and returns.
- Collaborate with internal teams (Sales, Customer Service, Tech) and external partners (3PLs, Vendors).
- Manage inventory levels and stock accuracy using WMS / ERP tools.
- Monitor operational KPIs and implement data-driven improvements.
- Lead supplier / vendor onboarding and relationship management.
- Foster alignment across operations and business teams to drive customer satisfaction.
Qualifications & Experience
Bachelor's degree in Business, Supply Chain, Operations, or related field; MBA or equivalent is a plus.10+ years of experience in operations management, particularly within e-commerce, logistics, or tech-enabled retail.Demonstrated track record of success in fast-paced, high-growth environments.Experience in online grocery or similar e-commerce verticals is highly preferred.Skills & Competencies
Leadership : Hands-on leadership with the ability to guide, motivate, and empower teams.Strategic Thinking : Ability to design long-term strategies for operational excellence.Technical Proficiency : Experience with e-commerce platforms, WMS, ERP systems, and analytics tools.Analytical Mindset : Strong data analysis skills with a focus on problem-solving and actionable insights.Time & Resource Management : Ability to juggle multiple priorities in a fast-paced environment.Communication & Negotiation : Excellent interpersonal, written, and verbal communication skills for stakeholder management.Seniority level
DirectorEmployment type
Full-timeJob function
Business Development and SalesIndustries
Online and Mail Order RetailRetailWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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