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Front Office Supervisor

Front Office Supervisor

Energy VaultAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

1. Hotel Management Systems (PMS) Proficiency

  • Experience using Property Management Systems(PMS)
  • Ability to perform :

Check-in and check-out

  • Room blocking and reservations
  • Billing and folio adjustments
  • Daily shift closures and reports

    • 2. Telephone and Communication Systems

  • Familiarity with hotel PBX or switchboardsystems
  • Handling internal / external calls, wake-up calls,and message relays

    • 3. Point of Sale (POS) System Knowledge

  • Understanding of how to operate POS terminals forguest payments
  • Resolving discrepancies in billing or guestcomplaints related to transactions

    • 4. Microsoft Office Suite

  • Proficiency in Excel (reporting, guestdata management), Word (correspondence), and Outlook (emails& scheduling)
  • Ability to prepare reports and analyzeperformance trends

    • 5. Booking Engine & Channel Manager Experience

  • Knowledge of OTA platforms (Booking.com, Expedia,Agoda) and integration tools (SiteMinder, RateGain)
  • Managing inventory, rate parity, and reservationsfrom different channels

    • 6. Audit & Night Closure Procedures

  • Understanding of Front Office cash handlingand reconciliation
  • Ability to assist or supervise night audits andensure end-of-day financial reporting

    • 7. Security & Access Control Systems

  • Familiarity with room key encoding systems (e.g., Onity, VingCard)
  • Awareness of CCTV monitoring forlobby / front office zones

    • 8. CRM & Guest Experience Tools

  • Using CRM platforms to record guest preferences,feedback, and loyalty tracking
  • Handling post-stay surveys or complaintresolution through internal systems

    • 9. Reporting & Compliance

  • Creating and submitting daily sales reports,occupancy forecasts, and VIP arrival summaries
  • Ensuring DCT / Municipality regulations arefollowed (for UAE context)

    • #J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

    Front Office Supervisor • Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

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