عرض العمل هذا غير متوفر في بلدك.
Guest Relations Supervisor
FAIRMONTDubai, Dubai, United Arab Emiratesمنذ يوم 1
الوصف الوظيفيSupervise the daily activities of Guest Relations Officers, ensuring adherence to service standards and lobby coverage. Prepare and manage weekly duty rosters to ensure optimal team coverage. Mentor and coach the Guest Relations team, fostering a culture of excellence and continuous improvement. Work closely with other departments such as Concierge, Butler, and Raffles Club to coordinate events, special requests, and VIP preparations. Ensure the lobby and Guest Relations desk maintain an impeccable standard of cleanliness and organization and is always manned. Conduct regular checks of VIP rooms prior to arrival to ensure standards are met (allocations, amenities, and special requests). Monitor and manage KPIs related to guest satisfaction, loyalty, and operational efficiency. Maintain a visible presence during peak times, in the lobby, F&B outlets, Raffles Club, Recreation areas, at events, and any other key operational areas determined by management to enhance guest interaction. Collaborate with the Guest Relations Manager to develop and implement unique guest touchpoints and experiences. Ensure special recognition and bespoke services for repeat guests, high-paying clients, and VIPs. Liaise with other departments to curate and deliver personalized guest moments that align with the hotel’s brand. Lead by example, maintaining a professional and approachable demeanor at all times. Ensure open lines of communication and collaboration with related departments to handle guest requests and complaints effectively. Provide feedback and updates to the Guest Relations Manager regarding operational challenges and opportunities for improvement. Performs related duties and special projects assigned by Senior Management. Serves as a brand ambassador, building strong relationships with guests and fostering loyalty. Reports directly to the Guest Relations Manager. Collaborates closely with Concierge, Butler, and other operational teams. Engages directly with guests, including VIPs and high-profile individuals. High visibility and engagement in guest-facing areas. Flexibility to work evenings, weekends, and holidays as required by the operation. Exceptional interpersonal and communication skills. Proactive and resourceful, with a strong ability to resolve challenges effectively. Detail-oriented with a passion for delivering unique guest experiences. Strong leadership capabilities, with the ability to inspire and motivate a team. Flexible and adaptable, with a forward-thinking and innovative mindset. Strong written and verbal communications in English; additional languages are a plus. Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred. Minimum of 3 years in a guest-facing role within luxury hospitality, with supervisory experience. Familiarity with multicultural environments and experience serving high-profile clients.
Overview
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
Job Description
1. Guest Engagement :
- Act as the primary point of contact for guests, ensuring their needs and expectations are consistently met and exceeded.
- Assists in creating tailored experiences for VIPs, repeat guests, and high-profile clients by utilizing guest history and preferences.
- Handles guest feedback, record glitches, and ensure prompt resolution with complete follow-up and closure.
- Communicate guest issues or concerns to senior management for further action.
2. Team Supervision :
3. Operational Excellence :
4. Personalized Experiences :
5. Leadership and Coordination :
6. Additional Responsibilities :
Key relationships :
Qualifications
Work Environment :
Skills and Attributes
Education and Experience
Additional Information
#J-18808-Ljbffr
إنشاء تنبيه وظيفي لهذا البحث
Guest Relation Supervisor • Dubai, Dubai, United Arab Emirates
وظائف ذات صلة
- عَرْضٌ مُرَوَّجٌ له
Guest Relations Supervisor
Fairmont Hotels & ResortsDubai, Dubai, United Arab Emirates Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island.This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with ...أظهر المزيدآخر تحديث: منذ يوم واحد
- عَرْضٌ مُرَوَّجٌ له
Guest Relations Agent
AccorHotelDubai, Dubai, United Arab Emirates To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Guest Relations and Reservations Specialist
Client of TalentmateDubai, Dubai, United Arab Emirates Guest Relations and Reservations Specialist.Bachelor of Business Administration (Management).The Guest Relations and Reservations Specialist plays a pivotal role in ensuring a seamless and exceptio...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Reservation Supervisor
Delivery HeroDubai, Dubai, United Arab Emirates Assist in the creation, activation, and monitoring of pre- and post-campaign activities for banking and merchant partnerships.
Maintain and update campaign trackers to ensure timely reporting and fo...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Guest Relations Supervisor
Hilton Worldwide, Inc.Dubai, Dubai, United Arab Emirates Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP / long-stay Guest needs in order to ensure an exceptional Guest experience.As...أظهر المزيدآخر تحديث: 19 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Guest Relations Supervisor
21c Museum HotelsDubai, Dubai, United Arab Emirates Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island.This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with ...أظهر المزيدآخر تحديث: منذ يوم واحد
- عَرْضٌ مُرَوَّجٌ له
Guest Relations Supervisor
Marriott Hotels ResortsDubai, Dubai, United Arab Emirates Process all guest checkins verifying guest identity form of payment assigning room and activating / issuing room key.Set up accurate accounts for each guest according to their requirements.Enter Marr...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Guest Service - Coordinator (real estate)
Dicetek LLCDubai, Dubai, United Arab Emirates Guest Service - Coordinator (real estate).Guest Service - Coordinator (real estate).Deliver on CRE's Purpose to Delight the Customer through the Four Keys : Safety, Courtesy, Community and Efficienc...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Guest Relations Supervisor
Accor HotelsDubai, Dubai, United Arab Emirates We are far more than a worldwide leader.We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day, making sure that work br...أظهر المزيدآخر تحديث: منذ يوم واحد
- عَرْضٌ مُرَوَّجٌ له
Guest Relations & Coordination Supervisor
Deluxe holiday homesDubai, Dubai, United Arab Emirates Social network you want to login / join with : .Guest Relations & Coordination Supervisor, Dubai.The Guest Operations Supervisor ensures seamless, compliant, and data-driven guest experiences from book...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Food & Beverage Supervisor
Radisson Hotel GroupDubai, Dubai, United Arab Emirates WE CONNECT WITH THAT AGELESS MILLENNIAL MINDSET AND BELIEVE THAT HOTELS CAN ENHANCE THEIR WORLD VIA ART, MUSIC, FASHION AND A DISTINCTIVE CONNECTION.
Radisson RED sees things differently.We don’t ha...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Guest Relations & Coordination Supervisor
Deluxe Holiday HomesDubai, DU, AE The Guest Operations Supervisor ensures seamless, compliant, and data-driven guest experiences from booking confirmation through departure.
This role leads and oversees four key frontline teams—Gues...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Reservation Supervisor
Ghobash GroupDubai, Dubai, United Arab Emirates The candidate will play a pivotal role in driving the Groups growth strategy primarily through mergers and acquisitions (M&A) and other inorganic initiatives.
Key responsibilities include conducting...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Guest Relations Assistant
Client of TalentmateDubai, Dubai, United Arab Emirates Bachelor of Hotel Management(Hotel Management).A Guest Relations Assistant plays a pivotal role in ensuring that customers and clients feel valued and appreciated throughout their experience.This p...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Assistant Reservations Manager
Marriott Hotels ResortsDubai, Dubai, United Arab Emirates Oversee accuracy of room blocks reservations and group market codes.Communicate company values and / or culture to new employees.
Review and implement new Reservations procedures.Process all reservati...أظهر المزيدآخر تحديث: 24 منذ أيام
- عَرْضٌ مُرَوَّجٌ له
Guest Relations Supervisor
AccorHotelDubai, Dubai, United Arab Emirates To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.Live and project the goal philosophy vision mission and core values of the company.
Adheres to company grooming st...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Guest Relations Supervisor #445
TheWORKDubai, Dubai, United Arab Emirates This 5-star high-energy hotel in the heart of Dubai blends cinematic flair with modern luxury offering a dynamic environment for hospitality professionals.
Join a team dedicated to creating unforget...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
- عَرْضٌ مُرَوَّجٌ له
Complex Reservations Supervisor
Marriott Hotels ResortsDubai, Dubai, United Arab Emirates Oversee accuracy of room blocks reservations and group market codes.Communicate company values and / or culture to new employees.
Review and implement new Reservations procedures.Process all reservati...أظهر المزيدآخر تحديث: 26 منذ أيام