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The Opportunity
The Quality Assurance (QA) and Control Manager will oversee the planning, coordination, and execution of QA activities for a large-scale SAP ERP setup. This role ensures that SAP-Center of Expertise meet internal quality standards, industry best practices, and business requirements. The manager will also be responsible for designing and managing governance frameworks to monitor process improvements and maintain long-term operational excellence in ERP and enabled processes aligned to the strategic objectives of SAP-CoE.
Your Background
- Bachelor’s or master’s degree in information technology, Engineering, or related field.
- 15+ years of experience in large scale SAP ERP implementation with at least 7+ years in quality assurance / control in SAP / ERP projects.
- Strong understanding of SAP modules and implementation methodologies (e.g., SAP Activate, ASAP, ADO, Panaya, etc.).
- Certification in Quality Management (e.g., Six Sigma, ISO 9001) and SAP Quality Assurance.
- Knowledge in Data - Syniti, Informatica, SAP Data Intelligence; Testing - Worksoft Tricentis, Selenium, etc.
- Proven experience in enterprise process design, process mapping, and control frameworks.
- Proficiency in both spoken & written English language.
Responsibilities
Define and implement a comprehensive quality assurance strategy and plan specific to service management (defects / incident management, specification and development of new functionality, project management, and operations).Develop and enforce quality standards, testing protocols, and documentation procedures across SAP modules (e.g., FI / CO, MM, SD, PP, etc.).Conduct quality gate reviews on SAP CoE projects.Monitor deliverables from SAP consultants, developers, and business stakeholders to ensure they meet agreed-upon quality criteria.Provide input reviewing testing procedures and developing / executing testing strategies including Unit Testing, Integration Testing, UAT, and Regression Testing.Ensure qualitative processes in defects management.Establish control mechanisms to ensure implemented ERP processes are compliant with internal policies and external regulations (e.g., SOX, GDPR).Work closely with BU / FU leads and business process owners to align SAP processes with organizational objectives and continuous improvement efforts.Define KPIs and dashboards to monitor process adherence and performance post-implementation.Implement and drive continuous improvements in SAP CoE.Maintain quality document management system.Identify, document, and manage quality-related risks.Conduct root cause analysis for defects or process failures and ensure corrective / preventive actions are implemented.Conduct periodic process audits and implement corrective actions.Ensure process compliance through effective documentation and process traceability.Provide regular QA status reports to management / steering committees.Facilitate workshops and meetings with functional teams to ensure quality awareness and continuous engagement.Act as a point of contact for QA / QC-related issues and escalate critical quality risks appropriately.Ensure compliance with applicable external and internal regulations, procedures, and guidelines.Live Hitachi Energy’s core values of safety and integrity, taking responsibility for your actions while caring for colleagues and the business.Company overview
Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Headquartered in Switzerland, the company employs over 50,000 people in 60 countries and generates revenues of around $16 billion USD.
Job details
Seniority level : Mid-Senior levelEmployment type : Full-timeJob function : Quality AssuranceIndustries : Appliances, Electrical and Electronics Manufacturing; IT Services and IT Consulting#J-18808-Ljbffr