Head Spa Therapist

How does your working day look like?

• Supervise, mentor, and train a team of therapists to deliver exceptional spa services.
• Manage schedules and delegate work assignments for the therapy team.
• Conduct regular performance evaluations and provide constructive feedback; organize training programs.
• Ensure all therapists stay updated with industry trends and hotel protocols.
• Deliver personalized treatments (e.g., massages, facials, body scrubs) tailored to guest preferences and needs.
• Handle guest concerns and complaints promptly to ensure a positive and memorable spa experience.
• Maintain the spa's ambiance, cleanliness, and atmosphere to reflect the luxury standards of a five-star hotel.
• Maintain in-depth knowledge of spa services, products, and techniques.
• Perform a variety of high-end treatments to ensure guest comfort and satisfaction.
• Oversee the quality of treatments delivered by therapists to ensure consistency in service standards.
• Manage supplies, including products, oils, towels, and sheets, ensuring they are well-stocked and organized.
• Oversee inventory and stock levels of spa products, liaising with suppliers for consistent availability.
• Interact courteously with members and guests, answering all facility-related questions.
• Collaborate with the Spa Manager / Director of Rooms to enhance spa offerings and performance.
• Assist in achieving the spa's financial and operational goals.
• Contribute to marketing initiatives to promote the spa and its services.
• Lead efforts to generate positive social reviews and meet or exceed monthly targets.
• Manage spa operations in the absence of the Spa Manager.
• Follow up on gym member renewals.
• Drive treatment upselling initiatives and build strong relationships with repeat guests to enhance retention and satisfaction.

Qualifications :

Additional Information :

What's in it for you?

Remote Work : No

Employment Type : Full-time

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