As a Assistant SPA Manager , you will lead the SPA operations to drive success through strategic leadership and ensure exceptional guest experiences.
What you will be doing :
- Oversee and manage all day-to-day spa operations to meet business objectives.
- Develop long-term strategies, performance benchmarks, and standards to deliver consistent high-quality service.
- Lead recruitment efforts to attract top talent across therapists, technicians, and front desk staff. Recruit, train, develop, and lead the spa team to deliver high performance and guest satisfaction.
- Promote teamwork and a collaborative environment, placing emphasis on service excellence.
- Provide direction, coaching, and motivation to team members, setting clear expectations and goals.
- Participate in hotel leadership meetings and cross-department collaboration.
- Create and manage staff schedules aligned with business demands, special events, and operational priorities.
- Ensure all team members are trained to the highest standard.
- Promote and sell spa services and treatments to maximize revenue.
- Monitor individual retail performance, providing coaching and incentives to drive sales.
- In collaboration with other key departments, plan and execute spa promotions and seasonal packages, evaluating success and ROI.
Qualifications :
Minimum experience of two years in a similar role in a 5-star luxury hotel.Proven team leader with a high level of energy and motivation and a proven track record of living the company’s values.You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.You combine analytical and methodical thinking with high attention to detail and a solution-focused approach.Additional Information :
Employee benefit card offering discounted rates in Accor worldwide.Learning programs through our Academies.Opportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.Remote Work : Employment Type :
Full-time
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