Develop and maintain strong relationships with customers and internal teams to support service workshop operations Lead mentor and develop a team of service professionals fostering a culture of continuous improvement and excellence Analyze service performance data and trends to identify opportunities for growth and efficiency improvements Stay current with the latest developments inAutomotive technology and workshop best practices Accurately identify customer fleet repair and maintenance requirementsManaging ones own time and the time of others Objective Maintain Workshop Operation Job card and their records to track maintenance History Ensure all repair and maintenance is perform within KPI and quality of repairsMake sure all repairs and maintenance are done Fix at The Right FirstTime conceptEnsure all incoming vehicles are captured in workshop maintenance system job card on time opening and closing job card file in the correct locations Ensuring that the service area is wellorganized and clean Safety standards are met as per company guideline processEnsure all paperwork documentation and repair requisitions are completed accurately Objective Ensure the highest level of customer satisfaction Satisfy customer requirements by identifying repair and maintenance accuratelyAnswer customer queries regarding technical issue in a manner that is easily understoodApproach every situation with a desire to understand and deliverListen effectively and communicate clearlyUse contact with the customer to build a relationshipTake responsibility to ensure nothing is left to chance Operational Focus Handle incoming technical issues and possible solutionsProvide a service to the customerFollow up customer emerging issue and track history recordDeal with client set KPI and complaintsContribute to effective workingContribute to improved workshop processesBusiness Focus
Supervisor Abu Dhabi • Abu Dhabi, United Arab Emirates