Technical Support Specialist Windows

JOB PURPOSE To provide expert technical support administration and optimization for enterprise IT infrastructure encompassing Windows systems virtualization networking automation and security while ensuring seamless operations and alignment with organizational objectives CERTIFICATIONS Professional Certification in Server domain MCSE MCSA Microsoft Azure Associate VMware Certified Professional VCP ITIL Minimum Foundation Level Excellent understanding of IT Service Management and underlying Processes RESPONSIBILITIES INCLUDES ALL TASKS Manage and maintain Windows servers and services including Active Directory AD Exchange and Windows Performance Management Solid understanding and experience of Mail flow in an enterprise environment Troubleshoot and optimize IIS web servers for high availability and performance Administer and optimize Mobile Device Management using VMware Airwatch Microsoft Intune and related technologies Apply solid networking concepts for configuration monitoring and troubleshooting of IT infrastructure Enforce strong security practices and standards across all systems Implement and manage automation tools such as BMC ITOM BMC TSSA Manage Engine and SCCM to enhance operational efficiency Develop and execute Power Shell or similar scripts for process automation and task scheduling Manage Azure AD Office and associated cloud services for user management and service optimization Administer enterprise backup solutions using Commvault and Veeam ensuring data integrity and disaster recovery readiness Monitor and optimize system performance diagnosing and resolving technical issues proactively Conduct root cause analysis and implement longterm solutions Collaborate with crossfunctional teams to design and implement infrastructure solutions Knowledge on Microsoft SQL Server Excellent communication skills and customer service ethos TECHNICAL SKILLS COMPETENCIES MANDATORY Windows Server Management SCCM Patch Server Management Active Directory Microsoft Exchange Office Management Automation through BMC True sight Server Automation and Manage Engine VM Management Backup Management