Duty Manager

YOUR DAY TO DAY As a professional in your role reporting to Front Office Manager your responsibilities and essential job functions will include but are not limited to Supervise front desk and concierge team operations during assigned shifts ensuring smooth guest service Handle guest checkins and checkouts providing assistance and ensuring a positive guest experience Resolve guest complaints and concerns in a timely and professional manner Monitor hotel security health safety protocols and emergency procedures to ensure a safe environment for guests and employees Coordinate with housekeeping maintenance food beverage and other departments to address guest needs and operational requirements Ensure adherence to hotel policies standards and procedures at all times Manage room inventory and guest requests ensuring optimal occupancy levels and guest satisfaction Perform administrative duties including reporting on daily operational issues incidents and achievements Provide leadership guidance and training to hotel staff promoting a high standard of service and teamwork Monitor and maintain hotel facilities ensuring cleanliness comfort and safety for all guests Act as the main point of contact for the hotel in the absence of senior management A strong understanding of health safety and security regulations in hospitality Ability to manage multiple tasks and prioritize effectively WHAT WE NEED FROM YOU Bachelors degree in hospitality management or a related field preferred Minimum of 12 years of experience in hotel management preferably in a supervisory or duty manager role Strong leadership and decisionmaking abilities Excellent communication and interpersonal skills Ability to resolve conflicts and handle challenging guest situations professionally Knowledge of hotel management software and systems e g OPERA Strong organizational and timemanagement skills Ability to work well under pressure and in fastpaced environments Flexible working hours including weekends and holidays Multilingual skills are a plus You will be redirected to the company website to apply for this position