IT Help Desk Administrator

MAJOR DUTIES AND RESPONSIBILITIES Coordinate the repair replacement and installation of computers laptops printers and peripherals including telecommunications equipment and data networks Support the Microsoft Windows and Office Professional product family use and troubleshoot MS XP Professional OS and MS Office applications such as Word Excel Outlook PowerPoint and Visio Detect and remove computer viruses Install antivirus software Detect hardware and software problems conduct computer upgrades perform networking diagnoses setup and resolve PCspecific issues troubleshooting Perform Symantec Backup Exec and Symantec Tape Management Document Help Desk trouble calls and track to resolution Followup via phone email or in person to ensure IT customer satisfaction Maintain physical IT files and office databases including asset registers user account registers equipment and software distribution software licensing warranty information etc Conduct a physical inventory of all IT equipment and software Sustain software integration and functional testing as required Ensure that safety practices housekeeping and environmental standards are maintained in IT spaces Maintain the confidentiality and security of all company documents Support other employees of the IT section in fulfilling their roles Ensure compliance with all safety housekeeping and environmental directives Perform other duties as directed by the Manager IT and Digitalisation MINIMUM QUALIFICATIONS High school diploma is required a Bachelor s degree is preferred A minimum of two years of experience providing IT customer support to computer users in an office environment is required Certifications in any of the following are highly desired SAP IBM MAXIMO Microsoft and or Oracle are an advantage A proven ability to interact with employees of different levels and different cultures is preferred The ability to work analytically and independently as well as within a team is preferred The ability to adaptable to a rapidly changing technical environment is an advantage An ability to communicate effectively in English both in writing and verbally is required You will be redirected to the company website to apply for this position