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Key Account Manager
Pluto CardDubai, United Arab Emirates17 منذ أيام
الوصف الوظيفيConduct regular business reviews, performance check-ins, and upsell consultations. Collaborate with Sales on expansion opportunities and renewals. Partner closely with Product and Engineering teams to advocate for customer needs and inform roadmap decisions. Maintain thorough and accurate account data in CRM tools (, Salesforce, HubSpot). 5+ years of experience in key account management, customer success, or enterprise relationship roles in B2B SaaS or fintech. Proven ability to build strong, strategic customer relationships and drive retention and growth. Deep understanding of financial systems, payment platforms, or spend management tools is a plus. Proficiency with CRM (, Salesforce, HubSpot) and project collaboration tools (, Slack, Asana, Jira). Excellentmunication, negotiation, and presentation skills. Strong analytical and problem-solving abilities. High emotional intelligence and a proactive, consultative mindset. Bachelor's degree in Business, Finance, or a related field (or equivalent experience). Fully remote working environment. Fast-tracked professional growth and learning opportunities. Direct impact in a dynamic, high-growth fintechpany. Collaboration with a world-class team frompanies like Shopify, Uber, Facebook, and Alibaba Group. Recognition and contribution to a G2 Top 50 Accounting & Finance Product of 2025.
Responsibilities
- Own and manage relationships with key portfolio or B2B accounts, ensuring long-term satisfaction, retention and growth.
- Act as the primary point of contact and strategic advisor for enterprise-level customers.
Understand client goals and workflows to help them extract maximum value from Pluto's platform.
Proactively identify risks or churn signals and execute plans to mitigate them.
Track key metrics such as TPV, usage trends, and account health.
Requirements
What We Offer
Job ID qmrq4U2TD7Gl
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