Key Account Manager

Local Unit & Position Description

Area UAE & North Africa is part of the Maritime Region M-M, Middle East and Africa. The Area covers UAE, Egypt and Morocco.

We are seeking a proactive, systematic, and customer-oriented Key Account Manager to further strengthen our Business Development team in Dubai, United Arab Emirates (UAE).

As main purpose s / he will own, lead and coordinate the customer relationship for assigned Accounts, continuously identify and develop sales opportunities to capture new and existing customers and be responsible for retaining and growing business for NB, TOCA, PSA and Advisory.

S / he will be part of the business development unit in Dubai. The unit's role is to be the first point of contact for customers with fleets of various ship types in service or with new-build projects.

The position reports to the Area Business Development Manager and is based in Dubai, UAE .

Local employment conditions apply.

Main Responsibilities :

• Identify and develop sales opportunities to capture new business and keep track of customers' existing contract portfolio to ensure renewal of agreements.
• Being able to build and strengthen relations with key decision-makers and influencers within the assigned accounts, enabling a deep understanding and foresight of their needs.
• Ensure regular sales and marketing relations with the assigned accounts.
• Create customer-centric Account Plans with impactful goals, strategy, and actions that ultimately lead to identifying and securing new business, retaining existing business, and ensuring high customer satisfaction.
• Monitor and report sales funnel and the performance of the assigned Accounts.
• Lead and support customer satisfaction review and identify and cascade within DNV any major challenges and concerns related to the DNV interaction with the account. Follow up with the findings and ensure that related improvement activities are executed.
• Cooperate with the technical team to ensure technical support and after-sales service.
• Proactively stay up to date with industry and market trends and best practices as well as DNV products, services and processes to remain relevant towards customers and prospects.
• Support in resolving critical invoicing claims and follow-up on critical accounts receivables in close cooperation with the finance team.
• Promote and participate in marketing activities and events.
• Flexible work arrangements for better work-life balance
• Generous Paid Leaves (Annual, Sick, Compassionate, Local Public, Marriage, Maternity, Paternity, Medical leave Household Moving, Hajj Leave, Exam leave, Unpaid leave)
• Pension and Insurance Policies (Medical Insurance, Group Life Insurance, Pension Policy)
• Additional Benefits (Long Service Awards, Mobile Phone Reimbursement, Car Allowances, Relocation Allowances, Housing Allowances, UAE National Allowance, Health / Fitness Club Subsidy, Professional Membership Fees, School Fee Contribution)
• Being part of a truly international company with 160 years of heritage in a transitioning industry
• Working with great colleagues who value teamwork and flat hierarchies
• An international dynamic working environment that supports your personal and professional growth
• Benefits may vary based on position, tenure / contract / grade level

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.