Healthcare Call Center Representative

Healthcare Call Center Representative Job Location Dubai United Arab Emirates Job Responsibilities Handle inbound and outbound calls from patients clients and healthcare professionals Provide accurate information about healthcare services appointments and procedures Answer queries regarding insurance billing or other administrative matters Schedule reschedule or cancel patient appointments efficiently Coordinate with medical staff to ensure availability and manage booking conflicts Address and resolve patient concerns complaints and escalations in a professional manner Redirect complex inquiries to the appropriate departments or personnel Conduct followup calls to remind patients of upcoming appointments or medical tests Provide postvisit assistance and address any concerns raised by patients Accurately record patient information appointment details and call summaries in the system Ensure data confidentiality and compliance with healthcare regulations e g HIPAA Guide patients through the steps for insurance claims or authorizations