Responsible for providing day-to-day technical support to hotel operations, ensuring all IT systems function efficiently to support guest services and internal departments. This role plays a critical part in maintaining hotel systems, networks, and technology to deliver a seamless guest experience.
Provide first-line IT support to hotel staff and departments
Troubleshoot hardware, software, network, and system issues
Support hotel systems such as PMS, POS, key card systems, and reservation platforms
Maintain and monitor computer systems, servers, printers, and peripherals
Ensure stable internet, Wi-Fi, and network connectivity across the property
Coordinate with vendors and service providers for system maintenance and upgrades
Assist with installation, configuration, and upgrades of IT equipment and software
Maintain data security, backups, and user access controls
Respond promptly to IT incidents to minimize operational disruption
Keep documentation of systems, issues, and resolutions
Provide basic IT assistance to guests when required (e.g., internet access support)