Workshop Supervisor | Al-Futtaim Automotive | BYD

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Workshop Supervisor | Al-Futtaim Automotive | BYD

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role

This role is responsible for delivering high-quality work with maximum efficiency in the workshop. The Workshop Supervisor will ensure seamless operations, uphold safety and quality standards, and maintain a customer-centric approach to drive service excellence and workshop productivity.

What You Will Do

• Facilitate effective communication between senior management and workshop staff to ensure smooth daily operations.
• Oversee and ensure the highest quality of repair and maintenance work to enhance customer satisfaction and minimize repeat jobs, thereby improving overall workshop efficiency.
• Identify training needs and oversee the development of workshop staff to maintain technical competencies and improve performance.
• Maintain cleanliness and orderliness across the workshop floor.
• Ensure technicians wear clean, specified uniforms and adhere to established disciplinary standards.
• Monitor the proper functioning of workshop equipment.
• Ensure correct usage of tools, equipment, and personal protective gear.
• Keep the workshop floor clear of hazards such as oil spills, loose parts, and other potential safety risks.
• Plan and distribute work efficiently, assigning tasks based on technicians’ skill levels to maximize productivity.
• Ensure accurate time-clocking and maintain comprehensive job cards with detailed records of all operations carried out on vehicles

Required Skills to Be Successful

About the Team

You will report directly to the Aftersales Manager and work closely with Technicians and Service Advisors. Your role requires regular coordination across departments to ensure smooth operations and a consistent focus on customer satisfaction. Your contribution will be instrumental in upholding the standards and success of the workshop.

What Equips You for the Role

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands : Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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