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Assistant Concierge Manager

Assistant Concierge Manager

ConfidentialDubai, Dubai, United Arab Emirates
26 منذ أيام
الوصف الوظيفي

Overview

We are looking for an enthusiastic and well-connected Assistant Concierge Manager to support the Concierge team in delivering personalized, world-class service. The role is central to creating exceptional guest journeys by offering insider knowledge, bespoke recommendations, and seamless arrangements.

Responsibilities

  • Assist in managing daily Concierge operations including guest inquiries, transportation, reservations, and special requests.
  • Support the Concierge Manager in supervising, training, and motivating the Concierge and Bell teams.
  • Handle VIP guests, ensuring tailored services and discreet solutions for unique needs.
  • Provide curated recommendations and maintain strong relationships with local partners, restaurants, and service providers.
  • Ensure accurate communication of guest preferences to relevant departments.
  • Monitor service standards (Forbes / LQA) and ensure consistency in delivery.
  • Assist in managing team schedules, reports, and departmental administration.
  • Act as a point of contact for problem resolution when the Concierge Manager is unavailable.

Requirements

  • Minimum 3–5 years’ Concierge / Front Office experience in a luxury five-star hotel.
  • Strong knowledge of local attractions, restaurants, nightlife, shopping, and cultural highlights.
  • Excellent communication and interpersonal skills; multilingual abilities highly desirable.
  • Proficiency in Opera PMS and Microsoft Office.
  • Ability to remain calm, resourceful, and discreet under pressure.
  • Member of Les Clefs d’Or (preferred but not mandatory).

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • Hospitality

    • #J-18808-Ljbffr

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