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Director- Elite Banking

Director- Elite Banking

First Abu Dhabi Bank (FAB)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
منذ أكثر من 30 يومًا
الوصف الوظيفي

Job Title : Customer Relationship Manager

Vacancy : 1 Vacancy

Job Description

Roles & Responsibilities

Customer Acquisition

  • Understand the client’s requirements and assess, discuss, and agree on a deal's desirability in coordination with products and related partners, to ensure business requirements.
  • Develop account plans to swiftly follow up on identified business opportunities and provide regular updates related to pipeline & accounts development.
  • Provide inputs to the Unit Head on customer needs and trends in the market, which are commercially viable to enable product enhancement and cater to customer needs.

Relationship Management

  • Build and maintain effective relationships with customers and manage their accounts under the guidance and support of the Unit Head to ensure business continuity.
  • Act as the main point of contact for all clients in the portfolio to ensure appropriate servicing and effective resolution of issues.
  • Develop a close working relationship with all product partners to contribute to cross-selling opportunities.
  • Prepare and execute a call program to evaluate risks, assess opportunities, and maximize potential to cross-sell products.

    • Portfolio Management

  • Hold regular meetings with portfolio clients and maintain ongoing dialogue to discuss their financial needs and introduce relevant products and services.
  • Keep up-to-date on all services and products the customers are utilizing from the bank and ensure awareness of customer issues and requests.
  • Ensure all regulatory, audit, and compliance issues are in place to maintain the highest standards of operational efficiency.

    • Internal Collaboration

  • Develop relationships and coordinate with other departments to meet client service expectations.
  • Engage with stakeholders including Operations, Technology, Branches, Legal, and Risk to deliver a timely and effective level of client experience.

    • Self-Management Responsibilities

  • Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are achieved.
  • Identify training and development requirements and agree on them with the reporting manager.
  • Strive to achieve the highest levels of proficiency on all competencies and skills required to perform the role.
  • Keep abreast of professional developments, new techniques, and current issues through continued education and professional growth.

    • Desired Candidate Profile

    Qualifications

  • Minimum of 5 years of relevant experience in retail customer relationship management.
  • Bachelor’s Degree in Business Administration, Finance, Banking, or a related field of study.
  • SCA certification (CISI Level 3) and UAE Rules & Regulations (Mandatory).

    • #J-18808-Ljbffr

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