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Principal Customer Solutions Engineer
Agility Beyond SpaceDubai, Dubai, United Arab Emiratesمنذ أكثر من 30 يومًا
الوصف الوظيفيCollaborate with customers to gain a deep understanding of their requirements and capabilities. Perform Link Budget Analysis utilizing optimal satellite capacity based on available inventory. Design customized technical solutions and develop comprehensive technical proposals that align with customer needs. Solutions may include satellite capacity, satellite capacity with managed services, or managed services alone. Support the Sales team in project design by assessing available satellite capacity, equipment, technology, and infrastructure to ensure alignment with technical requirements. Partner with Sales to analyze RFP requirements and collaborate internally to develop compelling technical proposals. Engage with customers to validate and refine proposed solutions and ensure alignment with their expectations. Identify and evaluate potential partnerships to address market demands effectively. Drive opportunity prioritization within the region. Drive work orders Coordinate customer availability and technical support team resources to efficiently drive work orders. Ensure the readiness of the space segment and ground equipment before service activation. Monitor project progress to ensure tasks are completed accurately and on schedule. Customer Communication Keep the customer informed with regular updates. Ensure the customer stays on track to meet their goals. Understand the customer s plans to position ABS for future opportunities. Primary technical point of contact for escalating ongoing operational issues that require customer action. Extensive experience in satellite communications, including technologies, topologies, and applications. Proven expertise in Link Budget Analysis, with a comprehensive understanding of its core principles, is essential for this position. Solid understanding of ground equipment functionality, implementation, and operation hands-on experience is an added advantage. Familiarity with the EMEA regional market, including customer needs, competitors, vendors, available solutions, and market pricing. Proficient in VSAT platforms and modem technologies, including data and video services such as iDirect, Newtec, Comtech & UHP, Gilat, HNS, and Novelsat. Comprehensive knowledge of mobility networks and SATCOM on the move solutions. Knowledge of design and installation of video services including contribution, distribution, OTT, and emerging technologies experience in Video Broadcasting is a plus. Bachelor s degree in engineering or a related field. At least five (5) years of experience in Sales Engineering or a similar role, specifically with satellite communication services and ground equipment. Strong team player, collaborating effectively with peers, sales teams, and customers. Ability to exercise discretion and independent judgment while performing duties. Fluent in English additional language skills are a plus. Al Ain , Abu Dhabi - United Arab Emirates (UAE)
Position Title :
Principal Customer Solutions Engineer Location :
Dubai
Job Description :
- Serve as the primary technical point of contact for Sales in the EMEA region, facilitating all technical discussions.
- Engage with customers to develop tailored technical solutions that meet or exceed their requirements.
- Guide the Sales team toward optimal technical solutions by assessing feasibility, timeline, and implementation while adhering to best practices.
- Develop strong technical relationships with existing and potential customers to gain market insights.
- Provide Sales with strategic intelligence to identify and drive new business opportunities.
- Develop teamwork by cultivating strong relationships with the CSE team, proactively sharing knowledge, exchanging valuable insights, and providing support to ensure collective success.
Responsibilities :
Pre-Sales Responsibilities
Post-Sales Responsibilities
Knowledge, Skills, and Requirements :
Qualifications :
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