Manager- CCS - Centers (Emiratised Role)

Job Description

To support Relationship Management Teams by providing Counter client services and support to their clientele allowing them to focus on business growth and building new relationships for the bank.

Key Accountabilities

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organisations values and ethics at all times to support the establishment of a value-driven culture within the bank.
• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering global standards, productivity improvement, and cost reduction.
• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies, and quality standards.
• Contribute to providing excellent customer experience by handling customers directly or indirectly, managing service and complaints, and putting our Customer first through Customer First Behaviours which are :
• i) Managing the First Impressions
• ii) Own the moment
• iii) Treat everyone like a customer
• iv) Keep the promise
• v) Manage the moment of Misery.

Specific Accountability

The key objective of the Manager would be to act as a liaison between clients and other internal departments and stakeholders of the bank. The Manager would endeavour to enhance the client experience by servicing clients and providing them with operational and administrative support. The Manager would also provide advisory service to educate clients on account services and capabilities, usage of e-channels, banking regulations, and regulatory requirements as specified by the relevant authorities.

Manager serves the complete set of CIB clients which includes :

Qualifications :

Minimum Qualification

Minimum Experience

Remote Work : No

Employment Type : Full-time

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