Head of Commercial

Overview

Title : Head of Residential & Commercial - Property Management

Location : Abu Dhabi

Reports to : General Manager

Department : Property Management

Job Purpose :

The Head of Residential & Commercial Property Management is responsible for overseeing the operational and financial performance of the residential and commercial property portfolio. This role leads a team of property and facility management professionals, ensures high levels of tenant satisfaction, drives occupancy and revenue targets, and maintains compliance with all regulatory and company standards.

Responsibilities

• Develop and implement strategies, budgets, and operational plans for residential property management, aligned with corporate goals and asset plans.
• Lead, mentor, and manage the residential property team to achieve KPIs, ensure service excellence, and support professional development.
• Oversee day-to-day operations, including leasing, rent collection, maintenance, tenant relations, and renewals.
• Monitor market trends to optimize rental rates, occupancy levels, and service standards, maximizing asset value and tenant retention.
• Implement and maintain policies, procedures, and internal controls, ensuring compliance with legislation and best practices.
• Foster strong tenant relationships through responsive communication and problem-solving.
• Oversee budgeting, financial reporting, and expenditure control; approve vendor contracts and major expenses.
• Coordinate with facilities management, legal, finance, and leasing teams to ensure seamless operations.
• Manage vendor relationships and supervise contracted services to maintain property upkeep and resident satisfaction.
• Lead property enhancement initiatives, capital improvements, and sustainability practices.
• Handle escalated tenant concerns, legal matters, disputes, and crisis situations effectively.
• Prepare and present regular reports on portfolio performance, occupancy, tenant satisfaction, income, and risk areas.
• Identify and develop new business opportunities or service offerings within the residential portfolio.

Qualifications

Experience & Competencies

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