Outlet Manager - In Room Dining

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara offers journeys rich in discovery.

Job Description

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues.

Within this, the key responsibilities for this position are :

• Ensure a professional and profitable operation within the framework of the hotel.
• Work with the hotel training manager to identify training needs, develop, and deliver required training for department employees to meet business needs. Support the training of Departmental Trainers to improve hotel service levels and implement a daily departmental training program.
• Achieve departmental budget goals by increasing sales revenue and managing costs efficiently.
• Accurately forecast business demands to ensure efficient staffing and food production.
• Handle all accounting and billing procedures in the outlets.
• Collaborate with hotel management to develop and execute marketing plans for the outlet. Promote and support all Anantara Guest Incentive programs.
• Ensure efficient scheduling of management and staff, and supervise the associate time control system accurately.
• Conduct all associate reviews and appraisals professionally and timely.
• Maintain outlet safety and sanitation standards at all times.
• Manage outlet assets and facilities, including conducting regular preventative maintenance inspections.
• Promote positive inter-departmental relations through open communication and cooperation.
• Work closely with the Banqueting department to support all functions.

Qualifications

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