Front Office Manager

Job Responsibilities

• Manage the functioning of all departmental employees and facilities (Reception Guest Service Center Bell team Drivers Concierge Guest Experience Night shift 45 person manning).
• Develop and maintain a motivational working environment within the department, considering the remote location and varying needs of team members.
• Lead the team members' performance appraisals.
• Coordinate work of other managers and supervisors in each section of Front Office to ensure the highest guest and team satisfaction.
• Oversee the Front Office work schedule and leave planning.
• Collaborate with other departments to maximize effectiveness.
• Monitor Front Office inventory and order items as needed.
• Provide coaching, counseling, and guidance to team members.
• Work with various systems simultaneously (Opera PMS, Outlook, MessageBox, Anantara App, Loyalty Systems, ReviewPro, Paytrax).
• Take responsibility for maximizing quality levels of product, service, and guest satisfaction.
• Ensure adherence to Standard Operating Procedures through training and performance monitoring.
• Lead upselling and cross-selling initiatives via FPG programming.
• Monitor daily arrivals and coordinate VIP or special requests with relevant departments.
• Keep team members updated on hotel products, services, and promotions.
• Conduct regular inspections to ensure quality standards and address maintenance or cleaning requests.
• Drive hotel buggies safely at all times.
• Lead the daily management morning briefing.

Qualifications

Additional Information

Relocate to a remote area.

Remote Work

No

Employment Type

Full-time

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