Guest Relations Manager

Under the general direction of the Director of Rooms and within the limits of established Rixos Hotel Policies and Procedures, oversees and directs the day-to-day operation of the Guest Relations Department and maintains the overall efficiency of the standards set. Promotes a positive work environment.

Summary of General Duties :

• Review and update the Logbook.
• Maintain a smart, well-groomed appearance and a friendly, cheerful disposition at all times.
• Report regularly on happenings to RDM / DOR and GM.
• Maintain good associate relations.
• Resolve guest complaints effectively.
• Ensure services meet the required standards.
• Ensure smooth check-in / check-out procedures.
• Monitor hotel occupancy, functions, groups, and VIP guests.
• Coordinate with hotel departments such as Housekeeping, Engineering, and F&B.
• Attend scheduled training sessions.
• Show full cooperation and respect within the team and other departments.
• Be aware of daily activities and possess product knowledge of all hotel facilities.

Qualifications :

Diploma or degree in vocational hospitality and / or business management; 5-7 years of experience in a 5-star luxury hotel.

Additional Information :

About your team and working environment :

Are you ready to put your heart at the center of everything you do? Join our team of Heartists at Rixos Premium Saadiyat Island. We seek opportunities daily to engage meaningfully with our guests and colleagues, delivering heartfelt hospitality in an engaging, enthusiastic, and professionally rewarding environment.

Remote Work : No

Employment Type : Full-time

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