HOUSEKEEPING SUPERVISOR

Job Summary The Housekeeping Supervisor is responsible for managing the housekeeping staff and ensuring that the hotel maintains high standards of cleanliness and hygiene. This role is crucial for enhancing guest satisfaction and ensuring that all areas of the hotel are clean, well-maintained, and welcoming. Duties and Responsibilities

• Supervision and Leadership :
• Lead and supervise the housekeeping team, including room attendants and cleaners.
• Assign daily tasks and responsibilities based on occupancy levels and special requests.
• Quality Control :
• Conduct inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and quality standards.
• Address deficiencies and implement corrective actions to maintain high standards.
• Training and Development :
• Train new housekeeping staff on procedures, safety protocols, and cleaning techniques.
• Provide ongoing training and performance feedback to enhance staff skills and efficiency.
• Scheduling and Planning :
• Create and manage housekeeping schedules to ensure adequate coverage and timely service.
• Coordinate with the front desk and other departments regarding room availability and special requests.
• Inventory Management :
• Maintain an inventory of cleaning supplies, linens, and equipment, ensuring adequate stock levels.
• Order supplies and equipment as needed, monitoring budget constraints.
• Guest Interaction :
• Address guest inquiries and concerns regarding housekeeping services promptly and professionally.
• Ensure that guest requests, such as extra towels or room cleaning, are fulfilled in a timely manner.
• Health and Safety Compliance :
• Ensure compliance with health and safety regulations, including proper handling of cleaning chemicals and equipment.
• Conduct regular safety training sessions and ensure staff awareness of safety protocols.
• Budget Management :
• Assist in managing the housekeeping budget, monitoring expenses, and identifying cost-saving opportunities.
• Participate in inventory control to minimize waste and optimize resource usage.
• Reporting :
• Prepare reports on housekeeping performance, including room status, staff productivity, and supply usage.
• Communicate with management regarding staffing needs, operational challenges, and maintenance issues.
• Collaboration :
• Work closely with other departments, such as the front desk and maintenance, to ensure seamless operations and guest satisfaction.
• Participate in departmental meetings and contribute to overall hotel strategy.
• Manage lost and found items, ensuring proper documentation and secure storage in accordance with hotel policy.
• Follow up with the front office regarding returned or claimed items.
• Monitor the quality and availability of linens, towels, and uniforms.
• Coordinate with the laundry department or third-party providers for timely delivery and pickup.

1 to 3 Years of UAE hotel Experience is Mandatory #J-18808-Ljbffr