Service Engineer - Survey Equipment

Overview

Sigma Enterprises LLC, a distributor and service provider for a wide range of scientific and engineering technologies in the UAE and the GCC, is looking for an energetic and passionate Service Engineer for Survey Equipment .

Work Location - Dubai, UAE

Ideal candidate must have 3 - 4 years experience with survey equipment such as automatic levels, total stations, GPS systems, laser scanners and other land survey equipment.

Responsibilities

• Work in a safe, responsible and cost-effective manner, in full compliance with the company’s safety manuals and quality assurance standards.
• Successfully operate and have sufficient working knowledge of products / equipment used.
• Installs, troubleshoots, and maintains products / equipment both in house and at site.
• Train employees and customers, identify, analyze, and repair product failures, orders and replaces parts as needed.
• Produce comprehensive reports and all relevant paperwork relating to job within agreed timeframe.
• Hold debriefs with Service Manager and / or Division Manager after job.
• Keep Service Manager informed of job progress when on location.
• Report all incidents / failures to Service Manager.
• Ensure that all chargeable equipment / people are signed for by Customer.
• Project a good company image and remain alert to on-site opportunities for supplying other products and services.
• Conduct training of customers on major and other products.
• Provide initial go live support for existing and new products.
• Coordinate on-site installations of new or additional products.
• Provide product feedback to Service Manager.
• Guarantee safe transmission of stocks, equipment and materials.
• Adhere to all health and safety requirements.
• Maintain confidentiality of technical information regarding the products.
• Maintain contact with customers to ensure that their needs have been met.
• Offer after-sales support services.
• Be in constant contact with customers and have a good idea of the improvements customers would like to see in the products they buy.
• Work to bring products in line with customer expectations.
• Administer client account.
• Solve client problems regarding the product.

Qualifications

Industries

Seniority level

Employment type

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