Retail Sales Executive

Receive the customer and engage with the customer to understand the customer’s requirement.

Responsibilities :

• Introduce various product offerings to the customers and facilitate customer’s buying decision.
• Prepare the estimate of the products selected and complete the sales transaction through PDA Device.
• Achieve category-wise sales target for the allocated section.
• Promote and enroll customers in Schemes, highlighting and promoting its benefits.
• Support customers in the scheme opening process.
• Engage children with suitable gifts (balloons, colouring books, etc.).
• Understand the queries and complaints from the customer and address them with the right solution (take support from store leadership wherever required).
• Manage customer experience in the assigned section as per established guidelines, support in all after-sales queries.
• Identify potential customers and refer them to the store.
• Tele calling (if applicable) - calling up new customers, inviting existing customers and leads for promotional events, campaigns, etc.
• Appropriate packing of products according to the Product Category.
• Be responsible for proper and attractive display of the products at the appropriate counter free from dust and dirt daily.
• Monitor the stock in the section and ensure adequate stock for sales.
• Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated.
• Report the sold stock in the section for reordering to the sales manager for timely stock replenishment.
• Monitor the dead stock and liaise with the store manager to minimize the same.
• Transfer the stock to the locker at the close of the day; maintain safety of jewelry displayed to customers and communicate promptly to the superiors about any potential theft.
• Adhere to cost-saving practices undertaken in the store.
• Provide discounts within one’s limit, obtaining approval from store leadership for further discounting (if any).
• Billing - entering accurate details of customers (Name, Address, Date of birth, etc.).
• Support sales team for collection of cash and card transactions from customers.
• Develop and maintain relationships and networks with competitors to leverage leading practices & learning to improve store level processes.
• Provide support to the marketing team for potential customer visits and exhibitions.
• Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work.

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