Service Engineer - Waste Water Treatment

Key Responsibilities

• Customer Support : Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.
• Technical Assistance : Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.
• Maintenance and Repairs : Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.
• Documentation : Maintain accurate records of service activities, including work orders, service reports, and customer interactions.
• Training and Guidance : Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.
• Quality Assurance : Ensure all service activities meet company quality standards and customer expectations.
• Inventory Management : Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.
• Continuous Improvement : Stay updated with the latest advancements in water treatment technology and electromechanical systems, applying new knowledge to improve service efficiency.

Key Generic Skills

Qualification & Experience

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