Technical Assistant

Event Support : Accompany the robot during events, monitor its performance, and safeguard it.

Maintenance : Maintain and manage robots in good condition. Clean premises, offer refreshments to clients, and support logistics and delivery of robots.

Test Performance : Record test procedures and results. Install, program, and repair controllers, tools, and conveyors. Inspect installation sites and train operators on robotics usage.

Customer Support : Respond to customer questions via call, chat, email, and walk-in in a timely and accurate manner, either by answering or passing to the appropriate support staff. Manage technical requests onsite or coordinate with team members for resolution.

Event Participation : Actively participate in company events such as Robo CAMP, Robotics Championships, Internships, Exhibitions, and Expos.

Requirements

• Degree in a technology-related field.
• Exceptional computer skills in IT hardware, including Microsoft Office, Zoho Finance, Zoho CRM Plus.
• Attention to detail : consistent, accurate, and thorough.
• Excellent customer service and interpersonal skills, with good phone and email etiquette.
• Ability to work under deadlines, provide timely reports and feedback.
• Ability to multitask, work in a fast-paced environment, and meet deadlines.

Additional Information

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