Director of Spa

A professional with extensive experience in managing premium wellness and spa operations with a strong focus on integrated team management, product development, operational control, and delivering consistently high-quality experiences aligned with the highest standards of hospitality and wellbeing. With a deep understanding of the positioning and identity of Serenity The Art of Well Being to operate with strategic clarity and strong operational expertise, actively contributing to the consolidation and expansion of the concept. Possessing exceptional and resource mobilization skills, should demonstrate efficiency in planning and implementing multidisciplinary projects, ensuring timely completion within defined quality parameters.

Responsibilities :

• Develop and implement effective strategies to maximize spa revenue and profitability.
• Manage daily spa operations including scheduling, staffing, inventory management, and maintenance.
• Ensure compliance with health, safety, and sanitation standards to maintain a clean and hygienic spa environment.
• Monitor and analyze key performance indicators (KPIs) to evaluate the spa's performance and identify areas for improvement.
• Stay updated with industry trends and developments to ensure the spa remains competitive and offers innovative services.
• Excel in decision-making within complex and demanding environments supported by continuous critical analysis and active listening to teams while maintaining a strong focus on organizational goals, client wellbeing, and business sustainability.
• Bring a diverse skill set in strategic planning, budget management, internal communication, partnership development, and customer experience management amidst the brand's international growth and increasing sophistication of its offerings.
• Play a key role in evolving and reinforcing Serenity's vision as a global benchmark in luxury wellness.
• Ensure that the spa provides an exceptional guest experience by maintaining high service standards and addressing guest feedback and concerns promptly and effectively.
• Develop and implement training programs to enhance the skills and knowledge of spa staff, ensuring consistent and exceptional service delivery.
• Foster a culture of personalized guest service, anticipating and exceeding guest expectations.
• Collaborate with other departments such as marketing and sales to develop promotional strategies and packages to attract and retain spa guests.
• Recruit, train, and supervise a team of spa professionals including therapists, receptionists, and support attendants.
• Set performance expectations and provide ongoing coaching, feedback, and recognition to motivate and develop team members.
• Foster a positive and collaborative work environment, promoting teamwork and open communication.
• Conduct regular team meetings and training sessions to ensure team members are up-to-date with spa policies, procedures, and service standards.
• Specialize in managing multidisciplinary teams, developing and implementing distinctive therapeutic protocols (including signature treatments and the integration of thermal and fitness areas), monitoring performance indicators, and creating continuous training programs to enhance the overall guest experience.
• Develop and manage the spa's budget, ensuring financial targets are met or exceeded.
• Monitor and control expenses including supplies and equipment maintenance to optimize profitability.
• Implement effective revenue management strategies including pricing, promotions, and package offerings.
• Prepare regular financial reports and forecasts to provide insight into the spa's financial performance and identify opportunities for improvement.

Qualifications :

Remote Work : No

Employment Type : Full-time

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